Introduction
At JCV Coaching we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our online life coaching services. By accessing or using our services, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following types of personal information:
2.1 Personal Identification Information
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Name
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Email address
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Phone number
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Address
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Date of birth
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Payment information
2.2 Non-personal Information
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IP address
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Browser type
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Device type
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Usage data and website interaction details
2.3 Sensitive Information
In the course of coaching sessions, you may share sensitive personal information, such as your emotional, psychological, or mental health status, goals, and aspirations. This information is collected solely for the purpose of providing life coaching services and is treated with the highest confidentiality and according to the ICF code of ethics.
How We Use Your Information
We use the information collected in the following ways:
3.1 To Provide Coaching Services
We use your personal information to
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Schedule coaching sessions.
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Customise your coaching experience.
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Communicate with you about appointments and updates.
3.2 To Process Payments
We use your payment information to process transactions for our services. All payment information is encrypted and handled securely.
3.3 To Improve Our Services
We analyse non-personal information such as website traffic and usage patterns to enhance the quality and functionality of our online services.
3.4 Marketing and Communication
With your consent, we may use your contact information to send newsletters, promotional materials, or updates about new services. You can opt out of these communications at any time.
How We Protect Your Information
We take reasonable steps to protect your personal information against unauthorized access, disclosure, or alteration by using industry-standard security measures, such as:
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Secure servers.
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Encrypted communications (SSL).
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Data access controls.
Despite our efforts, please note that no method of transmission over the internet or method of electronic storage is 100% secure. We encourage you to take precautions to protect your own information.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers or partners under the following circumstances:
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Service Providers: We may engage third-party service providers to assist in delivering our services (e.g., payment processors). These providers are contractually obligated to protect your data and may only use it for the specified purposes.
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Legal Requirements: We may disclose your personal information if required by law, court order, or governmental regulation.
Your Rights
Under UAE law, you have the following rights regarding your personal information:
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Right to Access: You have the right to request access to the personal information we hold about you.
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Right to Rectification: You have the right to request correction of inaccurate or incomplete information.
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Right to Erasure: You may request the deletion of your personal information, subject to applicable legal obligations.
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Right to Withdraw Consent: You can withdraw your consent for the processing of your data at any time.
To exercise any of these rights, please contact us at [Your Email Address].
Cookies
Our website may use cookies and similar technologies to enhance your user experience. Cookies are small files placed on your device that help us remember certain information about your interaction with the website. You can modify your browser settings to decline cookies if you prefer, but this may affect your ability to use certain features of our site.
Third-Party Links
Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites, and we recommend reviewing their privacy policies before providing any personal information.
Data Retention
We retain your personal data for as long as is necessary to provide our services or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.
International Data Transfers
If you are accessing our services from outside the UAE, please note that your information may be transferred to, stored, and processed in the UAE or other jurisdictions where we or our service providers operate. By using our services, you consent to such transfers in accordance with this Privacy Policy.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.
Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the "Last Updated" date. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.
Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights regarding your personal data, please contact us at:
Email: info@jcvcoaching.com